Privacy Policy

What VetBridge is

VetBridge (operated by Green Coast Pet) connects pet owners with independent, licensed veterinarians for video visits, and keeps your pet's health records, medications, journal, and related tools in one place. This policy explains what information we collect, why, and the choices you have.

Information we collect

• Account information — your name, email address, and state of residence (used to apply your state's telemedicine rules).
• Pet health information — pet profiles, weights, vaccine and condition records, symptom journal entries, photos and videos you upload, medication and prescription records, visit summaries, and documents you or your care providers add.
• Visit information — appointment details and payment status. Video visits are transmitted in real time and are not recorded by VetBridge.
• Payment information — processed by Stripe; VetBridge never sees or stores your full card number.
• Insurance information you choose to add — policy details you store, and claims you explicitly ask us to prepare and transmit. We act only as a transmission agent, and only with your per-claim consent.
• Camera and photo library (mobile apps) — used only when you choose to take or attach a photo or video (for profile photos, the journal, and AI health checks) and during video visits. Nothing is captured without your action.
• Device and usage basics — log and error data needed to run and secure the service (we use Sentry for error reporting).

How we use it

• To provide the service: visits, records, reminders, messaging, and the tools you use.
• To power optional AI features you invoke (like the symptom photo checks). AI outputs are general information, not diagnosis, and every AI surface says so.
• To improve VetBridge's own AI — only with your separate, optional, revocable consent, and only in de-identified form (no names or contact details). This data is never sold and never shared with third parties, and you can withdraw in Settings, which deletes what's stored.
• To send you notifications you control in notification settings.

What we never do

• We never sell your personal information or your pet's health data.
• We never use your health data for third-party advertising.
• We never share medical records except with the people you've connected (your vets, family members you invite, facilities you send orders to) and the service providers that run the platform (hosting, payments, email — acting on our instructions).

Your choices and rights

• You can view and edit your pets' records anytime.
• You can withdraw AI-training consent anytime in Settings.
• You can delete your account and its data from Settings in the app, or by emailing care@yourvetbridge.com. Legally required records (like prescription histories) are retained for the period the law requires, then deleted.

Security

Data is encrypted in transit, stored with per-user access controls enforced at the database level, and every access to medical records is logged.

Children

VetBridge is for adults 18 and older.

Contact

Questions or requests: care@yourvetbridge.com. If we change this policy, we'll update this page and the date above.